Our Commitment

We are committed at all times to ensuring our research is:

Never using complex jargon where simpler language will do, while ensuring data and analysis are presented clearly and concisely;

Ensuring our methodology and questions are closely aligned with project objectives, providing results that can be trusted;

Creating research that can be easily used by a wide variety of stakeholders, so that reports aren’t just left to languish in a filing cabinet.

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Contact Us


(02) 6650 9175
(02) 6650 9275
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Unit 1A, 30 Industrial Drive,
Coffs Harbour NSW 2450
PO Box 1555,
Coffs Harbour NSW 2450
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Local Government research and training

Council services and facilities: Satisfaction vs. Importance

Council services and facilities: Satisfaction vs. Importance

Jetty Research counts over 30 NSW local councils among its client base. And as sole research sponsor for the 2007, 2009, 2011 and 2014 Local Government NSW annual conferences, we are deeply committed to this area of research.

Our expertise extends from customer satisfaction surveys and rate variation surveys through to online panel creation, representative feedback for community strategic plans, random workshop or focus group recruitment, and data collection, entry and/or analysis.

Likewise we have run random and representative polls on a wide range of topics, from dogs-on-beaches to volunteering, and library services to DA satisfaction.

We are always delighted to assist local government authorities discover what their communities really think. In particular we can structure representative polls designed to give the “silent majority” a voice, hence reducing the influence of barrow-pushers and axe-grinders.

And as with all our research, reports are written to be useful and understood by a wide variety of stakeholders – in this instance, everyone from councillors and employees through to local media, residents and businesses.

Finally, we run one- and two-day on-site training courses specifically for council employees. Structured for between 8 and 16 participants, this hands-on training is designed to assist managers and staff members with their myriad of internally-run surveys. Because while there is nothing easier than creating a survey, there are few things harder than creating a valid and useful one!