Our Commitment

We are committed at all times to ensuring our research is:

Never using complex jargon where simpler language will do, while ensuring data and analysis are presented clearly and concisely;

Ensuring our methodology and questions are closely aligned with project objectives, providing results that can be trusted;

Creating research that can be easily used by a wide variety of stakeholders, so that reports aren’t just left to languish in a filing cabinet.

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Contact Us


(02) 6650 9175
(02) 6650 9275
Click here
Unit 1A, 30 Industrial Drive,
Coffs Harbour NSW 2450
PO Box 1555,
Coffs Harbour NSW 2450
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Here are some comments from clients who have used Jetty Research’s services:

Armidale Dumaresq Council commissioned Jetty Research to conduct a representative telephone survey of our residents to measure their satisfaction with Council facilities and services. We also used the survey to establish the perceived importance of different services, and as an opportunity to gain feedback on the quality of our response to resident inquiries and concerns.

The survey provided specific ideas on where we could improve service delivery and communication. It also allowed for decisions for the shifting of service level priorities, gave us direction on priorities for infrastructure spending, and allowed us to drill down on areas of concern. The results will be used by most departments of Council, and provide a platform of our future strategic planning

Throughout the process we found Jetty Research to be professional, flexible and helpful. The company also understood the needs of different Council stakeholders, and delivered a report that simply but effectively met those needs.

We would be happy to recommend Jetty Research’s services to other Councils keen to improve their community engagement.

Shane Burns
General Manager
Armidale Dumaresq Council

Council is very pleased with the quality of work your company provides and I congratulate you on your responsiveness and the way you conduct your business. The reports are comprehensive, well structured and easy to understand. Again, thank you so much for your professionalism and expertise. Council values the work performed by your firm in undertaking the current survey and previous surveys.”

Michael Coulter
General Manager
Nambucca Shire Council

Jetty Research provided a quality service, which was flexible and demonstrated their understanding of Council’s
purpose and requirements. The advice and commitment from Jetty Research allowed Council to design a suitable survey that
was both effective and within budgetary constraints. The survey was conducted in a timely manner with Council being kept
fully informed during the progress of the survey. Overall Council was very satisfied with the way Jetty Research conducted
the survey. The quality, timeliness, and presentation of results, and the cost of the service exceeded expectations.

Russell Esdaile
Director Corporate and Community Services
Muswellbrook Shire Council

It has been a pleasure working with you and Jetty Research. Your preparation prior to conducting the focus groups and telephone survey was very professional and your reports are easy to understand and very thorough. I am very pleased with the outcomes and I’m sure your findings will better prepare us for our future decisions relating to water conservation. I would have no hesitation in working with you and Jetty Research again in the future, should the need arise.Thank you again.”

Elizabeth Seidl
Demand Management Coordinator
Rous Water

Coffs Harbour City Council recently commissioned Jetty Research to assist with various elements of our 2030 Community Vision project. In particular, the company coded, analysed and reported on the (250+) community submissions, before validating and expanding upon these comments via a random telephone poll of 300 local residents.Throughout the process, we found Jetty Research to be thorough, professional, and flexible. Their insights have played an important role in helping Council articulate a community vision for the coming two decades.We have been delighted with the work conducted on our behalf by Jetty Research, and would be happy to recommend their services to other local government bodies seeking community feedback.

Stephen Sawtell
(then) General Manager
Coffs Harbour City Council

Jetty Research has given us the data to improve our services to our customers. With the answers they provided,
we can make the necessary changes based on facts and not beliefs.

Phillip Neuss
General Manager
Coffs Harbour Fisherman’s Co-Op

We recently commissioned Jetty Research to undertake Shopping Centre Exit studies at Park Beach Plaza in Coffs
Harbour and Orana Mall, in Dubbo.

Our objectives for both properties was to gain a profile of our existing customer base and identify any opportunities
to maximise our marketing spend and tertiary trade areas.

From the first day of our initial brief, Jetty Research proactively explored all our objectives and provided a questionnaire
that was tailored and relevant to each property.

Onsite management of the Interviewers was very professional and the bright personalities of each employer resulted
in customer interaction and a high level of participation.

The succinct Executive summaries have enabled us to quickly react to some very interesting outcomes on customer preferences.

In particular we have found the quantitative information extremely valuable for assessing our Retail Tenancy Mix and
have used this as a strong marketing tool to key Retailers.

We have no hesitation in recommending Jetty Research to any company seeking a professional and friendly research Company
that provides excellent value for money.

Kieran Grimley
Group Asset Manager
H.A. Bachrach (Nom) Pty Ltd

“I thought you did a great job with your presentation; you obviously knew what you were presenting, were really confident in your delivery and the integrity of your results, and then have the added bonus of being able to apply the results to the APNAP environment.

Just keep delivering what you delivered today, and I will feel more than comfortable recommending you as a research supplier, wherever appropriate.

Job well done!”

Margaret Dodsworth

Research and Communication Manager
APN Australian Publishing

Jetty Research has carried out two recent projects for Council. One was to gauge public opinion about the need for an infrastructure upgrade and their willingness to pay for it by means of a proposed special rate increase. More recently Jetty Research has surveyed customer satisfaction levels for certain Council services.

I dealt directly with James Parker on both of these projects, and found him and his company to be extremely prompt, efficient, helpful and professional in the way they conduct their business, in designing and conducting the survey, and in assisting Council to achieve the required outcome.

I am very happy to recommend Jetty Research to others that require survey and research services.

Mike Colreavy
(then) General Manager
Bellingen Shire Council

Having the results of the survey Jetty Research completed for The Coffee Club Park Beach Plaza enabled us to understand our place in the market in a very real and concrete way. The results helped us to direct our marketing toward  more specific areas. James Parker communicates well and helped us get the best possible result. I would have no hesitation
in recommending Jetty Research and will no doubt continue to utilize their services in the future.

Margi Berlin
Franchise Business Owner
The Coffee Club Park Beach Plaza

“Since your market research on our business in consultation with the Red Rooster marketing team and
my own management team in-stores, we formulated a plan to grow the business. The success rate has been exceptional. Both stores have maintained double digit growth on last year’s sales, and have exceeded Red Rooster’s national growth figures by nearly double in that time frame.
We, as a team, put it down to information and knowledge which I believe your research gave us. Thank you.”

Matt Culgan
Red Rooster